Payment Policy

Last Updated: 6 April 2026

At NUBAE Home, we are committed to providing a secure and seamless payment experience for all our customers. This Payment Policy explains how we handle payments, what methods we accept, and how we protect your financial information.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Maestro (where available)

Digital Wallets

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All available payment options will be displayed at checkout based on your location and device.

2. Payment Processing

All payments are processed securely at the time of order placement. By completing a purchase, you confirm that:

  • You are authorised to use the selected payment method
  • The billing information provided is accurate and up to date
  • Sufficient funds or credit are available to complete the transaction

Once payment is authorised, you will receive an order confirmation email at the address provided during checkout.

3. Payment Security

Your security is our priority. All transactions on nubaehome.com are protected by:

  • 256-bit SSL/TLS Encryption β€” all data is encrypted during transmission
  • PCI-DSS Compliance β€” our payment processors meet the highest industry security standards
  • Tokenisation β€” your card details are never stored on our servers
  • 3D Secure Authentication β€” additional verification may be required by your bank (e.g. Verified by Visa, Mastercard SecureCode)

NUBAE Home does not store or have access to your full card details. All payment data is handled by our trusted payment partners.

4. Currencies & Pricing

Prices are displayed in the currency of your region:

  • GBP (Β£) β€” for customers in the United Kingdom
  • USD ($) β€” for customers in the United States

Your payment will be charged in the currency shown at checkout. If your card is issued in a different currency, your bank may apply a conversion fee β€” this is set by your financial institution and is outside our control.

All prices include applicable taxes where required by law. For orders shipped internationally, customs duties and import fees may apply upon delivery and are the responsibility of the customer.

5. Failed or Declined Payments

If your payment is declined, your order will not be processed. Common reasons include:

  • Insufficient funds
  • Incorrect card details
  • Expired card
  • Bank fraud prevention measures

Please try again with a different payment method or contact your bank. If you need further assistance, contact us at info@nubaehome.com.

6. Refunds

Approved refunds are returned to your original payment method within 7 business days of return approval. Please allow an additional 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

For full details, please see our Refund & Return Policy.

7. Contact Us

For any payment-related questions or issues, please contact our customer support team:

NUBAE Home
Operated by ICY ECOMMERCE LTD
Company Number: 15655303
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@nubaehome.com
Phone: +44 7546168611

Our customer support team is available 24 hours a day, 7 days a week to assist you.If you have any questions about your order, shipping, or returns, please contact us.